在你的电子邮件里表达问候总是非常重要的，例如：“Dear Lillian,”。根据你与他人之间关系的礼节，你可以称呼他们的姓而非他们的名字，例如：“Dear Mrs. Price,”。如果你们的关系较为亲近些，你可以简单的说：“Hi Kelly,”如果你正在与一家公司而非个人联系，你可以这样写“To Whom It May Concern:”
如果你正回复一个客户的问题，你应该先表达感谢。例如：如果某人询问你的公司有些问题，你可以这样说：“Thank you for contacting ABC Company.”如果某人已经回复你寄的其中一封电子邮件，要确实地说：“Thank you for your prompt reply.”或“Thanks for getting back to me.”如果你可以找到任何机会感谢受文者，那就做吧。它将使他或她更容易重视，并且它将使你x显得更有礼貌些。
然而，如果你正着手使用电子邮件沟通，这或许不大可能以一连串的感谢之意来开始说明你的目的。例如：“I am writing to enquire about ?或“I am writing in reference to ?在电子邮件中将你的目的说明清楚是很重要的，然后进入下一个主题内容。记得要注意文法、拼写及标点符号，同时避免冗长的句子，尽量让你的句子简短清楚。
电子邮件的最后一步，包括了适切的结尾辞与你的名字。专业用语是“Best regards” “Sincerely”及“Thank you”。而避免使用结尾辞“Best wishes”或“Cheers”是最好的点子，因为这些最好在非正式及私人电子邮件中使用。最后，在按下传送键以前，再检查一次电子邮件中的拼写，来确定这是一封绝佳的电子邮件！
Although emails are often seen as less formal than printed business letters, in the business world you cannot afford to let your language appear to be informal. Email may be faster and more efficient, but your client or business partner will not easily forgive correspondence that is too casual. Not to fear! Read on to discover simple secrets that will add a high level of professionalism to your English emails.
Begin with a greeting
It's important to always open your email with a greeting, such as "Dear Lillian,". Depending on the formality of your relationship, you may want to use their family name as opposed to their given name, i.e. "Dear Mrs. Price,". If the relationship is more casual, you can simply say, "Hi Kelly," If youe contacting a company, not an individual, you may write "To Whom It May Concern:"
Thank the recipient
If you are replying to a client's inquiry, you should begin with a line of thanks. For example, if someone has a question about your company, you can say, "Thank you for contacting ABC Company." If someone has replied to one of your emails, be sure to say, "Thank you for your prompt reply." or "Thanks for getting back to me." If you can find any way to thank the reader, then do. It will put him or her at ease, and it will make you appear more courteous.
State your purpose
If, however, you are initiating the email communication, it may be impossible to include a line of thanks. Instead, begin by stating your purpose. For example, "I am writing to enquire about ? or "I am writing in reference to ? It's important to make your purpose clear early on in the email, and then move into the main text of your email. Remember to pay careful attention to grammar, spelling and punctuation, and to avoid run-on sentences by keeping your sentences short and clear.
Before you end your email, it's polite to thank your reader one more time as well as add some courteous closing remarks. You might start with "Thank you for your patience and cooperation." or "Thank you for your consideration." and then follow up with, "If you have any questions or concerns, don't hesitate to let me know." and "I look forward to hearing from you."
End with a closing
The last step is to include an appropriate closing with your name. "Best regards," "Sincerely," and "Thank you," are all professional. It's a good idea to avoid closings such as "Best wishes," or "Cheers," as these are best used in casual, personal emails. Finally, before you hit the send button, review and spell check your email one more time to make sure it's truly perfect!
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